Order Change & Cancellation Policy

Last Updated: October 18, 2024

Welcome to Heivein. At Heivein, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or changes.

Please review this policy carefully before submitting a request.

Overview

Heivein processes orders quickly to ensure fast fulfillment and delivery for products including:

• Kids Bottoms
• Kids Dresses
• Kids Sets
• Kids Tops

Because orders move into processing shortly after purchase, cancellation and modification requests are time-sensitive and cannot always be guaranteed.

We encourage customers to review all order details carefully before completing checkout.

Order Processing Timeline

Orders are processed during standard business operations according to the following schedule:

Orders may enter fulfillment shortly after payment confirmation.

Cancellation Requests

Customers may request cancellation of an order before shipment processing is completed.

Cancellation Eligibility

Once an order has been shipped and tracking information has been issued, cancellation is no longer possible.

How to Request an Order Cancellation

To request an order cancellation, customers should contact Heivein support as soon as possible.

Required Information

Please include:

• Full name
• Order number
• Email address used during checkout
• Request type (cancel or modify)
• Reason for request

Submitting complete information helps reduce processing delays.

Cancellation Approval

Submitting a cancellation request does not guarantee approval.

Cancellation approval depends on:

• Fulfillment stage
• Carrier processing status
• Inventory allocation
• Shipment preparation progress

If cancellation is approved:

• The order will be stopped before shipment
• A refund will be initiated to the original payment method
• Confirmation will be sent by email

If cancellation cannot be completed, customers may need to wait for delivery and follow the Return & Refund Policy.

Order Modification Requests

Customers may request changes to eligible orders before shipment processing is finalized.

Possible modifications may include:

Modification requests are not guaranteed once fulfillment preparation begins.

Shipping Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is submitted:

• Contact support immediately
• Address updates may only be possible before shipment processing
• Once shipped, address modifications may depend on carrier policies

Heivein is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by customers.

Additional shipping charges may apply if packages are returned due to address errors.

Changes After Shipment

Once an order has shipped:

• Cancellation is no longer available
• Product modifications are no longer possible
• Shipping speed changes may not be available
• Address rerouting depends entirely on the carrier

Customers may still qualify for a return after delivery according to our Return & Refund Policy.

Duplicate Orders

If a customer accidentally places duplicate orders, they should contact support immediately.

We will make reasonable efforts to:

• Cancel duplicate purchases before shipment
• Prevent duplicate fulfillment
• Process refunds when eligible

Duplicate order cancellation is subject to fulfillment timing.

Out-of-Stock Situations

In rare cases, items may become unavailable after an order is placed.

If this occurs, Heivein may:

• Cancel unavailable items
• Issue a partial refund
• Contact the customer regarding alternatives
• Cancel the entire order if necessary

Customers will be notified if inventory issues affect their order.

Fraud Prevention & Verification

To maintain transaction security, certain orders may require additional review before processing.

Heivein reserves the right to:

• Delay fulfillment for verification
• Request additional information
• Refuse suspicious transactions
• Cancel potentially fraudulent orders

Verification procedures help protect both customers and the store from unauthorized activity.

Refunds for Approved Cancellations

If an order cancellation is successfully approved before shipment, refunds will be issued to the original payment method.

Financial institutions may require additional posting time before refunds appear in customer accounts.

Promotional Orders

Orders placed during promotional events or limited-time sales may be subject to additional processing limitations.

Examples include:

• Holiday promotions
• Flash sales
• Seasonal campaigns
• Clearance events

Certain promotional or final-sale items may not qualify for modifications after purchase.

Carrier Restrictions

Once packages are transferred to USPS, UPS, or FedEx:

• Shipping control may become limited
• Delivery timing cannot be guaranteed
• Address rerouting may incur carrier fees
• Shipment interception requests may not be available

Carrier policies vary depending on destination and shipment status.

Customer Responsibilities

Customers are responsible for reviewing all order details before submitting purchases, including:

• Product selections
• Sizes
• Quantities
• Shipping address
• Billing information
• Contact details

Prompt communication is important if corrections are needed.

Communication & Response Times

Heivein aims to review cancellation and modification requests as quickly as possible during support hours.

Support Availability

Response times may vary during:

• Peak shopping periods
• Holidays
• Promotional campaigns
• High-order-volume events

Refused Deliveries

Customers should contact support before refusing a shipment.

Unauthorized refusal of delivered packages may result in:

• Return shipping delays
• Processing complications
• Refund review requirements

Original shipping charges may remain non-refundable in certain situations.

Policy Abuse

Heivein reserves the right to limit or deny cancellation and modification privileges in situations involving:

• Excessive cancellation activity
• Fraudulent behavior
• Abuse of store policies
• Repeated disruptive ordering practices

These protections help maintain fair service standards for all customers.

Limitation of Liability

Heivein is not responsible for losses resulting from:

• Customer input errors
• Delayed cancellation requests
• Carrier limitations after shipment
• Third-party processing interruptions
• Inventory availability changes

Customers are encouraged to contact support immediately when order issues arise.

Policy Updates

Heivein reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically to remain informed about current order policies.

Contact Information

For cancellation or order modification assistance, please contact Heivein customer support.

Heivein Customer Support

Website: Heivein
Email: support@heivein.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Final Statement

At Heivein, we aim to provide a smooth and transparent shopping experience from checkout to delivery. While we work quickly to process and ship orders efficiently, we also strive to assist customers with eligible cancellation and modification requests whenever possible.